I asked Bernie to come around and look at our decking which is about 12 years old and in places some of the boards have rotted through with a view to quote to replacing them. Bernie came at the date and time we agreed to price the job and gave me a figure that I thought was very good value for money.
My experience with Gardeners in the past has not been a happy one with double bookings and frequent no shows which are very annoying. I am delighted to say that not only did Bernie not inflict this on me, but on the first day when he had been prevented from picking up the boards the previous day by traffic problems he rang and told me the night before that he would be about an hour late as he knew I had client appointments.
When the work began it soon became apparent that his intention to finish the work in a day was not going to happen as the original builders had used many different types of decking screws and it was difficult to get the old Boards up. Bernie kept me informed of the likely overrun, and before he left had booked in to come back the following day. True to the BNI ethics his immediate reaction was to tell me I have given you a quote and I must stick to it. The job included cleaning the decking, Bernie’s initial reaction to the result was that it was not good enough, but both Moira and I are delighted and we are not that easy to please. We have agreed a final price and I am still convinced we have got great value for money for the work done as well as a much better looking and safer decking area.
I have no hesitation in recommending Bernie to others who want to get supreme value for them-selves and their clients on the Garden Maintenance front. I have every intention of using his services again and recommending him to my friends and clients.